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ROCKET SERVICE / REPAIR
CHECK FIRST.
THEN REPAIR.
Not every input error is a defect. Check your controller first, then we will guide you directly to the right solution or repair request.
- TESTReproduce the error
- DESCRIBEDocument the issue
- RESOLVESelf-help or repair
DIAGNOSIS / REPAIRROCKET CARESTEP BY STEP TO THE SOLUTION
01 / IDENTIFY THE ERROR
HAVE YOU ALREADY
TESTED THE ERROR?
Test your controller outside the game if possible. This helps you determine whether the cause is the controller, the deadzone or a game or software setting.
YES, THE ISSUE IS REPRODUCIBLE.
You have tested the controller and the error persists. Read the repair instructions, then start your request.
CONTINUE TO REPAIRNO, I STILL NEED TO TEST.
Open a gamepad tester on your PC, connect the controller via USB and test buttons, sticks and triggers independently of the game.
OPEN GAMEPAD TESTERQUICK FIX / BEFORE REPAIR
OFTEN FIXABLE YOURSELF
Some issues are caused by settings or can be resolved directly with the right guide.
02 / REPAIR PROCESS
HOW YOUR ROCKET
COMES BACK.
Once the error is confirmed, repair registration guides you through the next steps. Send your controller only after your request has been reviewed and approved.
- 01
COMPLETE REQUEST
Describe the confirmed error as precisely as possible and add helpful pictures or videos.
- 02
REVIEW AND APPROVAL
The Rocket team reviews your information and sends the next instructions after approval.
- 03
SHIP SECURELY
Clean and pack the controller carefully. Use only the information provided in your approval.
- 04
DIAGNOSIS AND REPAIR
The controller is inspected after arrival. The next steps depend on the diagnosis and repair case.
03 / REPAIR INFORMATION
QUESTIONS ABOUT
QUESTIONS ABOUT
CONTROLLER REPAIR.
Direct answers about error testing, repair registration and preparing your Rocket controller.
Why should I test the controller before repair?
Some input problems arise from deadzones, game settings, software or incorrect configuration. An independent gamepad test helps distinguish a reproducible controller error from a settings issue.
How do I test my PS5 controller?
Connect the controller to a PC via USB and open the linked gamepad tester. Test buttons, both sticks and triggers. Note which input is faulty and whether the error recurs.
How do I request a Rocket controller repair?
Once the error is confirmed, open the repair instructions and start your request there. Describe the error precisely and include your order number and helpful pictures or videos.
Can I send the controller immediately?
No. First wait for your repair request to be reviewed and approved. You will then receive the shipping information for your case.
How do I prepare the controller for shipping?
Clean the controller, pack it securely and follow the instructions in your approval. Display any supplied reference or repair numbers clearly if requested.
Is stick drift always a hardware defect?
No. Deviating stick values can also arise from deadzone settings, calibration, games or software. Test inputs independently of the game first and use the calibration guide if needed.
Which details speed up the repair assessment?
Your order number, controller model, precise error description, gamepad test results and pictures or a short video help support identify the case quickly.