Destinations, Asendia & DPD
We ship worldwide with Asendia and DPD. Available destinations and shipping options are shown before completing your order at checkout.
SHIPPING / ROCKET GAMES
YOUR ROCKET.
ON ITS WAY.
From production to delivery – key information about your shipment.
ASENDIA + DPD
Delivery estimates on products
The estimated delivery time is shown on each product page. It depends on availability, configuration and destination, among other factors. Individually made controllers may require production time before dispatch.
Estimated dates & tracking
Delivery times on product pages are estimates, not guaranteed arrival dates. An expressly agreed delivery deadline remains binding. Production and transport are separate periods; check which period the product information describes. After dispatch, you receive confirmation and can track delivery with the number provided.
Shipping costs
Shipping costs depend on your delivery address and selected option and are shown before you complete the order. You incur no additional customs duties, import charges or hidden fees.
Switzerland & Liechtenstein
Deliveries to Switzerland and Liechtenstein also incur no additional customs or import charges for you. Swiss orders are subject to the agreed delivery conditions and applicable statutory rights; the EU delivery deadline does not automatically apply to Swiss orders.
Worldwide with no additional fees
We ship worldwide with Asendia and DPD. You pay no additional customs duties, import charges or hidden fees. In addition to the product price, you pay only the shipping costs shown.
Delays & missing deliveries
Contact us if the stated delivery period is exceeded. Where EU consumer law applies, delivery is due within 30 days of concluding the contract unless another period was agreed. In general, you may set a reasonable additional deadline and withdraw if delivery still fails, subject to statutory exceptions. For Swiss orders, rights in case of delay follow the agreed conditions and applicable law.
Damage, loss & split shipments
Report damaged or missing shipments through our service portal. You will also find the next steps for an exchange or return there. Photos of the goods and packaging help us investigate. Where EU consumer law applies, we bear transport risk until receipt by you or your nominated person, subject to statutory exceptions for independently commissioned carriers. Contacting the carrier does not replace your claims against us. Swiss orders follow applicable statutory and contractual rules. Split shipments are expressly communicated. Mandatory consumer rights remain unaffected.