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ROCKET SERVICE / DIRECT HELP
YOUR CONTROLLER.
OUR SUPPORT.
Guides, production status, shipment tracking, repairs and calibration: find the right service for your Rocket controller without detours.
- DIRECT ACCESSThe right help without detours
- 6 SERVICE OPTIONSFrom setup to repair
- ROCKET SUPPORTFor your controller and order
SUPPORT / ROCKET GAMESSERVICE HUBQUICKLY FIND THE RIGHT SOLUTION
01 / SELECT SERVICE
HOW CAN WE
HELP YOU?
Choose your request. You will go directly to the relevant guide, status check or service request.
01USER GUIDE
SET UP CONTROLLERSetup, paddles, triggers and important information for your Rocket controller.
OPEN GUIDE
02STATUS
PRODUCTION STATUSCheck the current status of your custom controller order.
CHECK STATUS
03TRACKING
TRACK SHIPMENTTrack your parcel through Asendia until delivery by DPD.
OPEN TRACKING
04SERVICE
REPAIRCheck your issue, then start the appropriate repair request.
START REPAIR
05REQUEST
RETURN / EXCHANGEAll next steps for returning or exchanging your order.
START REQUEST
06CALIBRATION
CALIBRATE STICKSOpen the guide and tool to recalibrate your sticks.
OPEN CALIBRATION
02 / A FASTER SOLUTION
WELL PREPARED.
RESOLVED FASTER.
The right information helps our team identify your issue faster. Have these details ready before starting a service request.
- 01
HAVE YOUR ORDER NUMBER READY
You will find it in your order confirmation. It helps us identify your controller and configuration directly.
- 02
CHECK THE ISSUE CAREFULLY
If possible, test the controller with a gamepad tester and note when the error occurs.
- 03
TAKE PICTURES OR A VIDEO
A short recording helps our team understand visible or repeatable issues faster.
03 / SERVICE KNOWLEDGE
QUESTIONS ABOUT
QUESTIONS ABOUT
ROCKET SERVICE.
Direct answers about order status, shipping, repairs, returns and calibration of your Rocket controller.
Where can I see my Rocket controller’s production status?
Open Production status in the service portal. This takes you directly to the status check for your custom controller order.
How can I track my Rocket Games shipment?
Select Track shipment and enter the tracking number from your shipping confirmation. The information is updated by the relevant carrier.
What do I need for a repair request?
Have your order number ready and describe the error as precisely as possible. A gamepad test and pictures or a short video help support assess the issue quickly.
Where do I start a return or exchange?
Use the Return / exchange card in the service portal. You will find the next steps there. Return eligibility depends on the product type, order status and applicable return conditions.
How can I recalibrate my controller sticks?
Open Calibrate sticks. You will find preparation instructions, calibration steps and the tool link. Read the full guide before permanently saving changes.
Where can I find help setting up my controller?
Under Set up your controller, you will find guidance for the first connection and information about paddles, triggers, stick caps and other features.
How do I contact Rocket Games support?
If none of the categories fits, use the contact button in the service portal. Describe your issue as precisely as possible and include your order number and helpful pictures.