ROCKET SERVICE / RETURNS & EXCHANGES

THE RIGHT WAY.
WITHOUT DETOURS.

Q: What is the difference between a return and an exchange?

Choose Return to send an item back. Choose Exchange to replace a received item with another item or variant.

Q: My controller is faulty: is that a return?

For a technical defect, first use Repair in the service portal. You can check the issue and start the appropriate repair process there.

Choose return or exchange. We take you directly to the right form for your Rocket Games order.

SELECT REQUEST GO TO SERVICE PORTAL

SELECTReturn or exchange
PROVIDE DETAILSIdentify your order
SUBMITStart your request securely

RETURN / EXCHANGEROCKET CAREDIRECTLY TO THE RIGHT FORM

01 / SELECT REQUEST

WHAT WOULD YOU
LIKE TO START?

Choose the process that matches your request. The corresponding Rocket Games form will then open.

01 / RETURN RETURN You want to return an item and start the return process. START RETURN 02 / EXCHANGE EXCHANGE You want to exchange a received item for another item or variant. START EXCHANGE

02 / PREPARATION

READY FOR
YOUR REQUEST.

03
HAVE ORDER DETAILS READYUse the order number and email address from your order confirmation.
04
CHOOSE THE RIGHT PROCESSReturns and exchanges use separate forms with the appropriate questions.
05
WAIT FOR INSTRUCTIONSAfter submitting, follow the shipping instructions shown for your case.

03 / RETURN & EXCHANGE INFORMATION

QUESTIONS ABOUT
SERVICE REQUESTS.

Direct answers about selecting, preparing and registering a Rocket Games return or exchange.

What is the difference between a return and an exchange?

Choose Return to send an item back. Choose Exchange to replace a received item with another item or variant.

What details do I need for the request?

Have your order number and the email address used for the order ready. Depending on your request, details about the item, condition or package contents may also be required.

Should I return the order immediately?

Start with the appropriate form, then follow its instructions. This lets us match your shipment to the correct case.

Can I return a custom-made controller?

Return or exchange eligibility depends on factors including the product, its configuration, its condition and the applicable terms. Start the appropriate process so your case can be reviewed.

What if an item is wrong or incomplete?

Choose exchange and describe precisely which item is missing or differs from your order. Pictures can help identify the issue quickly.

My controller is faulty: is that a return?

For a technical defect, first use Repair in the service portal. You can check the issue and start the appropriate repair process there.

What happens after submitting?

Your case is processed using the information you provide. Follow the instructions and messages you receive for your return or exchange.