HALLOWEEN DEAL!
The Halloween deal applies to all designs and models for a cart value of 290 EUR or more.
10% OFF + ATTACHMENTS · CODE: GHOST Click here to apply the discount automatically at checkout.
ROCKET Trade-in / PS5 CONTROLLER
OLD CONTROLLER.
NEW PERFORMANCE.
Check your PS5 controller’s serial number. If the model is eligible, add Trade-in registration directly to your cart.
Trade-in CREDIT UP TO40 EURActive immediately in your cart
01 / SERIAL CHECKCHECK MODELThe serial number is on the back of your PS5 controller. Spaces and hyphens are removed automatically.
CHECK SERIAL NUMBER
Enter the rear serial number and check model eligibility.
REGISTER Trade-in
Add the eligible Trade-in product with serial number to your cart.
SEND IN & RECEIVE CREDIT
The discount is active immediately in your cart. Wait for the shipping instructions and send in your controller as described.
YOUR Trade-in / THE PROCESS
ONE SCAN. YOUR START SIGNAL.
As soon as your controller is scanned in Germany, we receive the notification and start producing your new Rocket controller.
You send in your controller
Arrange shipping yourself and attach the PDF from your order clearly to the outside of the parcel.
Scan in Germany
The transit hub scans your parcel. We receive the notification directly – this is the signal to start production.
Your new Rocket controller
We produce and ship
Production starts after the scan notification. As soon as your new controller is ready, we ship it to you.
Your submitted controller · in parallel
Onward journey to Switzerland
While your new controller is being produced, your submitted controller travels from Germany to Switzerland. We do not need to wait for its arrival to start production.
02 / Trade-in INFORMATION
QUESTIONS ABOUT
QUESTIONS ABOUT
CONTROLLER Trade-in.
Direct answers about model checks, serial numbers, shipping and credit.
Where can I find my PS5 controller serial number?
The serial number is on the back of the DualSense controller. Enter it fully; spaces and hyphens are removed during checking.
Which PS5 controllers are eligible for Trade-in?
The initial check evaluates the first serial number digit. If it is 4 or higher, Trade-in registration can be added to the cart. Final acceptance follows receipt and inspection.
When is the Trade-in discount activated?
The Trade-in discount is active immediately in your cart once you add the Trade-in registration. You do not need to wait for us to receive or inspect your controller.
How do I send in my controller for Trade-in?
You are responsible for sending in your controller. You receive a PDF with your order. Print it and attach it clearly to the outside of the parcel. Follow the shipping instructions provided with your order.
As soon as your parcel is scanned at the transit hub in Germany, we receive the notification and start producing your new Rocket controller. Meanwhile, your submitted controller is forwarded to Switzerland.
How does Trade-in affect my order’s shipping time?
Allow around 3 to 7 extra days on top of the shipping time shown at checkout. The actual time depends on how quickly you send in your controller and when it is scanned at the transit hub in Germany.
The scan notification is sent to us and starts production of your new controller, followed by shipping. We do not wait for your submitted controller to arrive in Switzerland. If you send it later, production starts later accordingly.
Is every eligible controller accepted?
The serial check confirms only basic model eligibility. Condition, completeness, authenticity and other acceptance criteria are checked after receipt.